Shipping FAQ


How long will my order take to arrive?

NewJoint is shipped the day after your order is received and will arrive within 5 business days by USPS First Class Mail.  Orders placed Friday through Sunday will be shipped on Monday. Your 14 day trial does not begin until after the 4th day to allow for shipping time.

How much will I be charged for shipping?

The NewJoint shipping cost is $4.99 for each delivery. 

Can I pay extra for faster delivery?

USPS First Class Mail provides very fast delivery.  We currently do not offer overnight or express shipping.

Can I receive my order in my P. O. Box?

Yes, we are able to delivery NewJoint to P. O. Boxes.

What shipping companies do you use?

We use the United States Post Office for all of our orders.

How can I find out where my order is?

Our Customer Service Department will be happy to help you find out where your order is.  You can call toll free at 1-800-877-0577


Payment FAQ

Where can I order?

We provide a secure, fast and easy online ordering process at our website, www.BuyNewJoint.com, where you can complete the order form with your personal and payment information.

Can I pay with my credit card?

Yes, we accept Visa, Master Card, American Express and Discover. 

Can I pay with Cash?

No, unfortunately we are unable to process cash payments.

Can I use a money order or personal check to pay for my order?

No, unfortunately we are unable to process personal checks or money orders.


Customer Support FAQ

What happens if NewJoint does not work?

NewJoint has a strong commitment to customer service. We want to keep you happy! We provide 30 days from the shipping date to secure a full refund.  If you are not fully satisfied, contact our Customer Service Department and they will provide you with an RMA number.  Return the unused portion of the product along with the RMA number to receive a full refund.  Please be aware that shipping and handling fees are not refundable.

When will I get my shipment?

All orders in the U.S. are processed immediately and will be delivered in 1 to 5 business days by USPS First Class Mail.  

How safe and secure is my personal information?

We process all orders with 128 bit security encryption.  Our order process is actually 128 times more secure than when you fill up at the gas station using your credit card.

Are the testimonials on your website real?

Every individual featured is a real person who has experienced real success with NewJoint.  They have allowed us to share their success in our promotional materials and website by signing legal consent forms. However, occasionaly stock images are used throughout the site to protect the identities of those persons.

If I keep the free bottle, will I be billed?

If you discover that NewJoint is making a difference in your life, you do not have to do anything after your 14-day free trial.  On the 18th day, we will ship you a 1-month supply of NewJoint and bill you at the highly discounted price of $69.99 plus a shipping and handling fee of $4.99.  Our no obligation policy allows you to cancel your membership for any reason, at any time.

How fast does NewJoint work?

NewJoint starts making a difference with the very first dose.  After a week most people notice a significant improvement.  To achieve maximum results, we recommend taking NewJoint for at least 3 months. 

Can I use NewJoint with my other medications?

You should always talk to you physician before combining prescription medication and any herbal supplement, but NewJoint has been known to enhance the effects of pain relievers or other joint support supplements. If you are nursing, pregnant, have a history of heart conditions or are taking any medication, we advise talking with your doctor before starting NewJoint.


Trial Offer FAQ

Can I return the product?

Yes, during the trial period there is no obligation to buy our product.  Simply cancel before the 18th day (14 day trial plus 4 days for shipping) and we will not ship you anymore NewJoint or bill you for anything.  The free bottle is our gift and you may keep it.  If you want a refund after your free trial, please send back the unused portion of the product within 30 days of the shipping date.  A reason is not required to process this refund.

How do I return the product?

You don’t need to return your free trial bottle in the unlikely event that you aren’t satisfied with it. If you would like to return a purchased (non free trial) bottle, please contact our Customer Service Department by email at support@buynewjoint.com or by phone at 1-800-877-0577. One of our team members will be happy to provide you with an RMA number and complete instructions for returning your shipment. Our shipping address is:

Wellness Research Group, LLC

RMA# ____________________ (required)

700 Indian Springs Drive 
Lancaster, PA 17601

Is there a money back guarantee?

Yes, we offer a 30 day money back guarantee.  We will provide a full refund for the purchase price (not including shipping and handling) of our product when the unused portion is received with a return postmark within 30 days of the original shipping date. Please use the address above after obtaining an ASN# from our customer service department. 

What if I decide to cancel my membership?

Our no obligation policy allows you to cancel your membership for any reason, at any time.  We will not ship you any more NewJoint and you will not be billed. Look up your order and cancel your membership here.

What if I want to cancel my order?

To cancel your order, email support@BuyNewJoint.com or call 1-800-877-0577 and a member of our Customer Support Department will assist you.


Product FAQ

Why does NewJoint cost so much? I can get glucosamine for half the cost!

1. You get a higher degree of relief. NewJoint is made up of three highly specialized and researched ingredients. None of them are inexpensive or easy to find. Glucosamine is extremely cheap in comparison and for most users, doesn’t offer adequate, or any, relief.

2. You only have to take two small capsules daily. NewJoint may allow you to enjoy all day joint relief, with just two capsules a day. Not three times a day like lesser products.

3. You get long term support and short term results. Although NewJoint was designed specifically for moderate to severe joint discomfort. Our customers are happy to pay a little more for real relief and lifelong support and improvement that our product offers. 

4. You get what you pay for.

What makes NewJoint different?

NewJoint brings you relief you won’t find from any other natural supplement. Completely free of everything you’ve tried before, NewJoint is a completely unique, proprietary blend of three components that aren’t available together anywhere else. NewJoint is tested for purity, potency, quality, and consistency among batches to strict FDA Good Manufacturing Practices standards. These ingredients significantly reduce joint discomfort, increase mobility, improve flexibility, and contribute to long term cartilage, joint, bone, and muscle health when taken over a lifetime. Our customers love the results they get from NewJoint. Click here to read reviews or order a trial bottle today.


What are the ingredients in NewJoint?

NewJoint contains a propritary blend of three powerful ingredients:

  • Cissus Quadrangularis extract
  • Avocado Unsaponifiables (Avovida®)
  • Cholecalciferol

For more information on these all natural ingredients, please see our Science page. 


Why don’t you include glucosamine or chondroitin in NewJoint?

Simply put, because glucosamine and chondroitin can be purchased cheaply from hundreds of retailers. They also don’t work at all for many people.

A recent $12.5 million dollar study of over 1,500 people on glucosamine and chondroitin by the National Institute of Health (http://nccam.nih.gov/research/results/gait/qa.htm) showed that glucosamine and chondrotin were no more effective than sugar pills for relieving the symptoms of osteoarthritis in most people.

Furthermore, glucosamine and chondroitin did not slow the loss of cartilage in osteoarthritis of the knee after 2 years.

NewJoint offers a completely different degree of relief compared to glucosamine and chondroitin. 

If you like glucosamine and want to take it, we suggest you buy it for $10 and take it along with NewJoint


Does NewJoint contain gluten?

No, NewJoint is free of gluten.


Does NewJoint contain shellfish?



Does NewJoint contain any animal products?

No. Even the capsules are made out of vegetable gelatin. 


Don’t see the answer to your question?

Shoot us an email at support@buynewjoint.com

Please email support@buynewjoint.com or call for an RMA number before shipping returns.

Packages without an RMA number attached won’t be accepted, and they’ll be returned to you.

AvoVida® is a registered trademark of Cyvex Nutrition, Inc.